We have a fantastic opportunity here at N Brown for an experience CRM Manager to join our exciting, dynamic, and innovative product & Trade division! The successful Manager will lead and manage the CRM team to drive all customer facing relationship marketing activities, along with investment management, to drive both consumer file and demand growth through the execution of profitable activity.
You will receive a competitive salary plus annual bonus, pension scheme, life assurance, and 24 days holiday plus bank holidays, in addition to taking advantage of a holiday purchase scheme! You will benefit from our flexible working hours and fantastic location based in the heart of the northern quarter, Manchester. You will receive fantastic employee discount on our products, a discounted share purchase scheme and access to our Employee Assistance Programme and much more!
As CRM Manager here at N Brown Group, you will:
Drive customer performance in addition to the share of customer wallet through all available channels, product ranges and services.
To manage the segmentation of the brand database to drive customer programmes & improve long term quality and profitability of the customer file
To develop & deliver multichannel CRM programmes to retain customers across all stages of the lifecycle.
To deliver the strategy around email including channel development
To manage the delivery of the consumer communications plan, including creative execution, customer selection, test activity & results in order to drive the required sales plan.
To manage the investment plan for retention activity ensuring budgets are kept to plan.
Recruit, train, develop & manage the CRM team to deliver their objectives. Hold 1-1 & team meetings to ensure targets are met.
What Skills and Experience are we Looking For In A CRM Manager?
Experience of a similar role in a complex and fast paced environment.
Microsoft suites and experience with CRM tools and systems.
Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don’t believe that age, size, shape, or background should stop anyone from feeling confident, stylish, and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we’ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services, and flexible finance. Now, we’re moving forward together, embracing innovation and new technology, to continue to delight our customers.
To apply for this role as CRM Manager at N Brown, please click apply online and complete the full application process.
We are proud to be N Brown
Paid Social Executive – Agency – Manchester Manchester Staff are currently searching for a Paid Social Executive on behalf of...Apply For This Job
Are you looking for a new opportunity within Email Marketing? Are you looking for an opportunity where you can really...Apply For This Job
Manchester Staff are currently searching for a Senior Account Executive on behalf of a Manchester based Agency situated just outside...Apply For This Job
Senior Manager of Marketing and Admissions (SMMA) Location: Old Trafford, Manchester Salary: Up to £45,000 pa The Senior Manager of...Apply For This Job
Campaign Marketing Executive Bolton + Remote Working £30k My client is one of the UK’s leading estate planning and wealth...Apply For This Job
Group Account Director – Events This is an exciting chance for somebody with experience in events and experiential marketing to...Apply For This Job