Job Title: Customer Service Advisor
Duration: 3 months
Location: 1 St Peter's Square, Stockport SK1 1NX
Interviews: Video Interviews
Start: September 6th
Salary: £14.00 ph
35 hours per week
Shift pattern: Mon – Friday 09:00 – 17:00
A market leading Financial client based in Stockport requires an accomplished customer service advisor to join them for an exciting and interesting engagement.
You will be working as part of our strong front-line team, mastering the banking systems and solving customer problems (full training provided) If you can bring customer service experience at any level, we are offering a brilliant opportunity to join the award winning team, learning industry recognised customer first approach.
Do you enjoy looking after customers and have a passion for delivering great service? Would you like to work in a flexible and supportive environment with ample development opportunities? … If so, we would love to hear from you!
Answer inbound customer service line
Providing customers to up to date and accurate information on existing and new products
Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
Responding to daily email traffic internal customers and clients
Working towards day to day KPIs
Following a SOPs process to support existing customers with their general enquiries
Ensuring that all internal work systems are updated accurately and in a timely manner.Key Skills & Experience:
Customer service experience either over the phone or face to face
Confident building report with customers
Customer centric behaviour
Excellent communication skills
Ability to multitask and prioritise
Passion, energy & enthusiasm
Excellent listening and problem-solving skills
The ability & desire to work in a fast-paced environment
Strong IT Skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
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